Privacy Policy
At Luvoden, we respect your privacy and aim to handle personal information responsibly and transparently.
This Privacy Policy explains how information may be collected, used and disclosed when you visit luvoden.com, place an order, contact us or otherwise interact with Luvoden.
Information we may collect
Depending on how you use our website, this can include:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Order history
- Products viewed or added to your cart
- Communications with our support team
- Device and browser information
- IP address
- Website interaction information
- Cookie and analytics information
Payment information
Payments may be processed by third-party payment providers such as Stripe. Luvoden does not need to store complete payment-card details when they are handled directly by our payment provider.
How we use information
We may use personal information to:
- Process and fulfil orders
- Deliver purchases
- Provide order updates
- Respond to enquiries
- Process returns and refunds
- Prevent fraud and misuse
- Maintain and improve our website
- Understand website performance
- Meet legal or regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted
Service providers
We may share information with service providers where reasonably required to operate our business, including payment processors, website hosting providers, analytics providers, fulfilment partners, couriers and customer-support services.
Some providers may process information outside Australia.
Marketing
Where applicable, marketing emails will include a way to unsubscribe. Transactional communications about an existing order may still be sent when necessary.
Cookies
Luvoden may use essential cookies required for website functionality and, subject to applicable consent requirements, analytics or advertising technologies.
Data security
We take reasonable steps appropriate to the nature of the information we handle to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access and correction
You may contact us if you would like to request access to, correction of, or information about personal information we hold about you, subject to applicable law.
Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, accounting, fraud-prevention and legal requirements.
Changes
We may update this policy as our services, technology or legal obligations change. The current version will always be published on luvoden.com.
Contact
Questions about privacy may be sent to: support@luvoden.com