Returns & Refunds

Eligible products may be returned within 30 days of delivery if they are:

• Unworn
• Unused
• Undamaged
• In their original condition
• Returned with their original packaging

To request a return, email support@luvoden.com with your order number.

For approved change-of-mind returns, customers are responsible for return postage. Original delivery fees are not refundable unless required by law.

Please use tracked return postage. Luvoden cannot take responsibility for change-of-mind return parcels that are lost before reaching us.

Eligible unworn rings may be exchanged for another available size within 30 days of delivery. Contact support@luvoden.com before returning the item.

If you receive an item that is faulty, damaged or different from what you ordered, contact support@luvoden.com with your order number and clear photographs of the issue.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. Nothing in this policy excludes, restricts or modifies rights you may have under Australian Consumer Law.

Once an approved return has been received and inspected, we will confirm the outcome by email.

Approved refunds are issued to the original payment method. Financial institutions may take several business days to display the funds after a refund has been processed.

Variation in the natural colour, markings and texture of Amazonite is expected and is not by itself considered a product fault.

For return assistance: support@luvoden.com